Frequently Asked Questions
DOING BUSINESS WITH WOOT
Because we’re really good at this whole flash deal thing. We can quickly and quietly make your problem inventory disappear. We agree to quantities upfront and pay out when the orders have shipped.
What makes Woot different from the other deal sites?
Woot is the original Daily Deal site, and since 2010, can fulfill customer orders using Amazon’s distribution network. Our knowledgeable and active community of users offers and shares detailed insights on products. The sales and community comments also give vendors valuable insight into which features drive sales. Plus, we showcase products with wacky write-ups and weird videos on our site and on social media, which keeps our fans searching for more.
What selection is Woot interested in Buying?
Anything and everything! Vendors should share their best offers, and our vendor management team will offer feedback. We’ll customize a plan around your needs, whether it’s burning through mass quantities, moving a few leftovers, or even testing out something brand-new. Our customers visit Woot every day, looking for deals in a number of different formats (Featured Deal of the Day, Multi-day Flash Sales, and time-based Woot-offs).
How do I get setup as a vendor for Woot?
How quickly can I launch a deal on Woot?
Within 3-4 weeks of submitting a deal.
Does Woot support EDI?
Not currently – it was only invented during the end of WWII. We want to see if it’s going to stick around. But hey, we just got a fax machine!
LAUNCHING A DEAL ON WOOT
How do I receive a Purchase Order from Woot?
We’ll agree to product quantities, cost, and available dates and cut a PO to reserve the product. You (the vendor) need to reserve the inventory quantity once we send the PO.
What kind of discount off retail does Woot price its Deals for customers?
We look to offer customers great deals and target at least 20% off the currently lowest online retail price.
How much of a discount does Woot expect from Vendors?
Send offers with a net-net price and our team will share feedback. Discounts vary on a number of factors.
Does Woot buy and hold inventory?
We do buy inventory to fulfill using our distribution network. Vendors may also fulfill customer shipments on our behalf. “Drop-ship,” as the kids like to say.
Who pays the freight for inbound inventory?
We’ll negotiate this during the deal evaluation.
How do I provide product specifications and images to Woot?
Your dedicated vendor management team will send you an event setup template to gather specification and images. We’ll use assets to build the product detail page.
If the product doesn't sell, what does Woot do with it?
It’s cool, we know a guy who knows guy… in other words, we will consider other deal formats to sell through the inventory. Like we said, we’re good at this stuff.
CUSTOMER ORDERS AND FULFILLMENT
What are the different fulfillment channels?
Fulfillment through the Amazon network (FBA) or vendor fulfillment (drop-ship).
How does the Drop-Ship process work with Woot?
We send encrypted order files during the event, and the vendor returns tracking numbers for each order to confirm shipment.
Is Woot inventory mixed with Amazon inventory if I use FBA as the fulfillment channel?
No, Woot owns the inventory we fulfill directly.
What vendor payment terms does Woot offer?
We'll set terms during vendor setup.
How does Woot invoice?
The vendor should send a consolidated invoice once all orders on the PO have shipped.
Can I have reduced payment terms?
We'll set terms during vendor setup.
Does Woot pay Cash In Advance?
Listen, we’ll set terms during vendor setup, okay?
How do I contact Accounts Payable? Who should I speak with for my account?
Boy, you’ve got a lot of questions, don’t you? During vendor setup, we’ll provide contact information for Accounts Payable, and you can always reach out to your vendor management team with questions.
RETURNS AND CUSTOMER SERVICE
How does Woot handle customer service?
Customers contact Woot Customer Service through their Woot Account for any questions or issues. We provide e-mail support and strive to respond to all customer e-mails within 1 business day.
Does Woot accept returns from customers? What is the return policy?
All products are covered by a 90-day Woot Warranty at a minimum, and we review returns on a case-by-case basis.
What return terms does Woot expect from Vendors?
We’ll set terms when evaluating the deal. Please include the standard manufacturer warranty information, at a minimum, when sharing offer details.
HOW WOOT WORKS WITH AMAZON
How is Woot affiliated with Amazon?
Woot is a wholly owned subsidiary of Amazon. No, we don’t play golf with Jeff Bezos. At least not since we beat him that one time.
Does doing business with Woot affect a Vendor’s existing relationship with Amazon?
No, Woot and Amazon have distinct vendor management teams, each planning their categories independently.
Does Woot sell on Amazon?
Yes, we are able to sell as a third-party seller. It’s pretty cool.
Does Woot offer opportunities for getting a spot on Amazon lightning deals?
Yep. Your vendor management team will consider Lightning Deals as a possible promotion channel when reviewing your offer.